Shipping Policy

Overview

Thank you for shopping with us! This Shipping Policy outlines the details of how we process and ship orders from our online store. We proudly offer worldwide shipping from our facility in Hong Kong (everything is now hand-finished in our studio in Hong Kong).

Processing Time

• Orders are typically processed and shipped within 2-5 business days after the order is received.

• Business days are Monday through Friday, excluding public holidays in Hong Kong.

• During peak periods or promotional events, processing times may be slightly longer. We will notify you if there are any delays.

Shipping Methods and Delivery Times

• We provide standard worldwide shipping to most destinations globally.

• Estimated delivery times vary depending on the destination:

  • Hong Kong: 1-3 business days

  • Asia: 5-10 business days

  • North America, Europe, and Australia: 7-14 business days

  • United State: 10-20 business days

• Delivery times are estimates and begin from the date of shipment, not the date of order placement. They may vary due to factors such as customs clearance, weather, or carrier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight of the order, destination, and selected shipping method.

• Note for United States Customers: Shipping costs to the United States are currently higher due to increased carrier rates. We encourage customers to take advantage of our free shipping promotion by reaching the minimum cart size at checkout (details available during checkout).

• We strive to offer competitive shipping rates and may occasionally provide additional free shipping promotions.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information (if available for your region).

• You can track your order using the provided tracking number on the carrier’s website.

International Shipping

• We ship to all countries worldwide, subject to local regulations and restrictions.

• International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

• Please check your country’s customs policies before placing an order.

Address Accuracy

• Please ensure that the shipping address provided at checkout is complete and accurate.

• We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team within 14 days of the estimated delivery date.

• We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to our investigation.

Contact Us

If you have any questions about our shipping policy or your order, please contact our customer service team at order@prettyuseless.club  We’re here to help!

Last updated: September 9, 2025